Cygnion CG 2400 Guide de l'utilisateur

iCG 2400 User GuideFor the Cygnion® CG 2400 Professional Cordless Phone SystemIrvine, California

ContentsxChanging Your Contacts View... 133Searching For a Contact ...

CG 2400 User Guide88883. When done, click .4. To listen to the message, click .5. To save the message, click Save. The .wav file will be saved in

Chapter 4: Full System Configuration89 4. To listen to the message, click .5. To save the message, click Save. The .wav file will be saved in the de

CG 2400 User Guide9090Auto Attendant• Setting which outgoing messages play for business and non-business hours. Recording the outgoing messages. Defin

Chapter 4: Full System Configuration91 To add an external line:To set generalproperties, businesshours, routing, andauto attendant featuresfor the new

CG 2400 User Guide92924. If the General Properties tab is not on top, click the General tab, then select the desired settings:• To change the line des

Chapter 4: Full System Configuration93 On the properties panel, click Share this line with modem, then click Fax only or Voice and Fax if you also wan

CG 2400 User Guide9494To change business hours:1. Access the Configuration window if not already there, then click External Line(s) if the installed

Chapter 4: Full System Configuration95 Setting Call RoutingCall routing determines how a call is received and forwarded. The following diagram gives a

CG 2400 User Guide9696To set call routing:1. Access the Configuration window if not already there.2. Click External Line(s) if the installed lines ar

Chapter 4: Full System Configuration97 NOTE: If the user towhom the calls will beforwarded does notanswer the call and hasselected Do notforward my ca

Contentsxi Multiple Calls... 170CyberGenie Call Waiting ...

CG 2400 User Guide9898to CyberGenie. There are three possible welcome greetings:• Business Hours•Non-business Hours• Temporary (for special instances

Chapter 4: Full System Configuration99 Available usersA list of all users that have been set up on the system, but not yet selected for call acceptanc

CG 2400 User Guide100100To use the temporary greeting:Check the Always Use Temporary Greeting for Auto Attendant Routing check box. This option will o

Chapter 4: Full System Configuration101 can travel with you between home and office and work in each location.To subscribe a new handset to the base s

CG 2400 User Guide1021025. If the subscription process is successful, the handset displays Subscription Ready. After a moment the handset displays AVA

Chapter 4: Full System Configuration103 The Handset List on the properties panel shows which handsets have been subscribed to the base station, and an

CG 2400 User Guide104104Unsubscribing a HandsetIf you no longer want to use a specific handset with your base station, you should unsubscribe it. Unsu

Chapter 4: Full System Configuration105 User SetupThe system supports up to 20 users. Users can be assigned to an available handset or assigned a mail

CG 2400 User Guide106106over the existing number with any two digits between 10 and 98.First NameLast NameDisplay Name The user name to display on the

Chapter 4: Full System Configuration107 you must enter a number to which notices can be forwarded.4. Click Next. The New User, Step 3 of 4: Call Forwa

ContentsxiiOther Tips ... 198Pre-recorded Messages ...

CG 2400 User Guide108108NOTE: CyberGenie call-waiting notifies youwhen a call is waitingon a second line. Thisfeature differs fromyour public phoneser

Chapter 4: Full System Configuration109 Call me at my ________ number Only available if at least one phone number is entered for this user. Click the

CG 2400 User Guide1101106. Click Next. The User Summary screen will appear:7. Review the summary and click Finish to complete user setup.Changing User

Chapter 4: Full System Configuration111 are assigned to a handset, users with beside their names are assigned to a mailbox only.)3. On the resources

CG 2400 User Guide112112Last NameNOTE: For tips on howto improveCyberGenie’spronunciation andunderstanding ofcontact names, see“CyberGeniePronunciatio

Chapter 4: Full System Configuration113 To edit other user information:The remaining tabs contain the same information as the New User setup screens.

CG 2400 User Guide114114

115 Chapter5System AdministrationThe CG 2400 System and Your PCThree basic areas of CG 2400 system administration are performed primarily from the PC:

CG 2400 User Guide116There are three possible call session combinations: • External line to handset• Handset to external line• Handset to handsetTo ac

Chapter 5: System Administration 117 Displays all users with handsets assigned and lets you redirect or transfer an active call to any user displayed

1 Chapter1Introduction WelcomeThe Cygnion CG 2400 Professional Cordless Phone System is a combination of hardware and software that you can use to con

CG 2400 User Guide118Two-party callsTwo-party calls involve two parties: a call received from an external line, a call placed from a handset to an ext

Chapter 5: System Administration 119 Viewing Calls in ProgressCall functions are available depending on whether the call is a two or three-party call

CG 2400 User Guide120NOTE: The first partyremains on hold untilthe new call isterminated or until youconference all parties inon the call. (See“Confer

Chapter 5: System Administration 121 To reconnect a call:NOTE: This optionworks only with athree-party call that isnot a conference call.1. Place the

CG 2400 User Guide1224. Place the mouse cursor over the handset icon on the call details panel. A menu box will open:5. Click TRANSFER, then double-cl

Chapter 5: System Administration 123 Conferencing a CallA conference call is where three parties can talk simultaneously during a single call session

CG 2400 User Guide1246. When the third party answers, place the mouse cursor over the Handset icon on the call details panel. A menu box will open:7.

Chapter 5: System Administration 125 4. Click REJECT. The caller will be routed to the rejection message. When the message finishes playing, the call

CG 2400 User Guide126Listening to Incoming MessagesWith CyberGenie@Work, you can screen incoming messages.To listen to an incoming message:NOTE: You c

Chapter 5: System Administration 127 Whether your contacts list is created in Microsoft Outlook or CyberGenie@Work, several fields are added to the d

CG 2400 User Guide2CyberGenie can greet your callers, route calls based on user-defined “rules” and caller voice response, and store incoming messages

CG 2400 User Guide128Adding and Updating ContactsNew contacts can be added at any time. A contact record requires a minimum of first or last name, and

Chapter 5: System Administration 129 CyberGenie’s pronunciation. If you have duplicate names in the contact list, this is a way around getting the wr

CG 2400 User Guide130The following dial modifiers are also available to access special telephony features:To add a new contact—phone numbers:NOTE: You

Chapter 5: System Administration 131 Editing a Contact DirectlyYou can use the standard Windows interface rules for copy, cut, and paste on a single

CG 2400 User Guide132Dial phone number The number to be dialed. If incorrect, click the down arrow to view and select from a drop-down list of numbers

Chapter 5: System Administration 133 numbers. (See “Downloading the Phone Book to Your Handset” on page 174.)There are three ways you can enable or d

CG 2400 User Guide134SpreadsheetThe default view, where each record appears on a single line. This view allows you to easily browse through your conta

Chapter 5: System Administration 135 3. Enter the corresponding information in the Find field. With every letter you enter, the list will adjust unti

CG 2400 User Guide136Viewing the Call LogTo access the Call Log window, click .When the Call Log application window is open, the CyberGenie@Work menu

Chapter 5: System Administration 137 2. On the menu bar, click . The Filter dialog box will open:3. To filter records, ensure that the Do not use fi

Chapter 1: Introduction3 This GuideThis guide gives you the information you need for the full setup and use of your CG 2400 PC Phone System. Use it as

CG 2400 User Guide138To turn off the filter:1. Click again.2. Check Do not use filter.3. Click OK.Changing Sort Order from the LogYou can also chang

Chapter 5: System Administration 139 2. On the menu bar, click . The details panel will open in the bottom of the main Call Log window:3. Scroll thr

CG 2400 User Guide1403. Select the report parameters, then click OK to print the report.Clearing the Call LogAs is necessary for system maintenance, a

Chapter 5: System Administration 141 NOTE: A voicemailmessage can bereviewed from eitherthe Voicemail windowor the user’s handset.(See “Listening toI

CG 2400 User Guide142Changing Sort OrderMessages are sorted by mailbox, sender or recipient.To change the sort order:1. Access the Voicemail window.2.

143 Chapter6Unified MessagingWhat Unified Messaging DoesUnified messaging provides a way of accessing your voice or email messages from a single sourc

CG 2400 User Guide144Some of the unified features are set up from the PC; others are set up and used from the handset.While this chapter addresses the

Chapter 6: Unified Messaging145 Assigning Access to the System InboxOnly users who have been assigned access to the system inbox will be able to recei

CG 2400 User Guide146To set up message notification:NOTE: You can set uppersonal voicemailgreetings from thiswindow, or from thehandset. (See“Changing

Chapter 6: Unified Messaging147 Reminder MessagesReminder messages are self-recorded voice messages you store in your personal voice mailbox for later

CG 2400 User Guide4The UserThis system is designed for the small office or home office user, for the busy household where family members rival for pho

CG 2400 User Guide148Without system inbox access, the user can still receive notification and retrieve messages from his or her personal mailbox. If M

Chapter 6: Unified Messaging149 will mark the message as read and automatically save it:CyberGenie will not play the next message until you say Next o

CG 2400 User Guide150CyberGenie will not play the next message until you say Next or press 1 on the handset. Messages are automatically saved unless d

Chapter 6: Unified Messaging151 inbox, or a personal mailbox. Different greeting messages can be recorded for each. System inbox greeting messages can

CG 2400 User Guide152business hours. These hours can be changed as described in “Setting Business Hours” on page 93.The other option for a welcome gre

Chapter 6: Unified Messaging153 4. If you record a new message, press the CyberGenie button when done, then select one of the following when prompted:

CG 2400 User Guide1542. When CyberGenie responds do one of the following:3. Following CyberGenie's response, select one of the following options:

Chapter 6: Unified Messaging155 Changing the Rejection MessageThe rejection message provides the user with the option of transferring unwanted callers

CG 2400 User Guide156

157 Chapter7Calls from the HandsetCall ManagementYour CG 2400 system and handset provide the following call management features:NOTE: You can placeand

Chapter 1: Introduction5 Automatic speechrecognition (ASR)A technology that allows a computer to recognize and respond to spoken commands.CyberGenieYo

CG 2400 User Guide158How Call Sessions WorkAny call activity is referred to as a call session. Call sessions can be tracked on the Call Progress windo

Chapter 7: Calls from the Handset159 Receiving a CallWhen a call comes in, the handset display identifies the source of the call. With external calls,

CG 2400 User Guide160Re-dial recentlydialed numbersYou can re-dial up to 10 of the most recently called numbers from that handset. (See “Re-dialing Re

Chapter 7: Calls from the Handset161 NOTE: You can set upnicknames for users toavoid having to use theentire name for call-by-name dialing. (See“Alias

CG 2400 User Guide162The user’s name and extension number appear on the assigned handset display when the handset is idle.NOTE: Handsets areeasily ass

Chapter 7: Calls from the Handset163 Selecting Which Phone Line to UseIf you have two external phone lines connected to your base station, you can sel

CG 2400 User Guide164To park an external call using the handset menu:1. While the call is active, press to activate the menu.2. Select >ParkCall.

Chapter 7: Calls from the Handset165 OR1. Press twice to access the handset menu and the >Redial option.2. Press to select >Redial.3. Use t

CG 2400 User Guide166Retrieving a CallWhen a call is parked, any user can retrieve it.You can also use the retrieve feature to barge in on a current c

Chapter 7: Calls from the Handset167 To retrieve an external call using the handset menu:1. While the call is active, press to activate the menu.2.

CG 2400 User Guide6UserAnyone who is set up in CyberGenie@Work to receive voicemail or use a handset.External callA call that comes in or goes out via

CG 2400 User Guide168External to internal Transfer an external call to another handset.You cannot transfer an external call to another external number

Chapter 7: Calls from the Handset169 To transfer a call to an external number using CyberGenie:NOTE: You cannottransfer anexternal call toanother exte

CG 2400 User Guide1702. When CyberGenie responds:Multiple CallsWith the CG 2400 system, you can handle multiple calls:• CyberGenie has its own call wa

Chapter 7: Calls from the Handset171 2. CyberGenie connects the new call and places the active call on hold.Press again to switch between calls. Pre

CG 2400 User Guide172To switch between calls:To switch between the active call and the call on hold, press , then:To disconnect active call and retur

Chapter 7: Calls from the Handset173 NOTE: If all internalcallers in a conferencecall hang up, then allexternal callersinvolved in theconference call

CG 2400 User Guide174Calls from the Handset Phone BookThe CG 2400 system provides a way for you to download your most frequently referenced numbers fr

Chapter 7: Calls from the Handset175 To remove the phone book from your handset:1. Press to access the menu.2. Select >PhoneBook >DeleteAll.3.

CG 2400 User Guide176

177 Chapter8Handset CustomizationWhat Can Be CustomizedYou can uniquely configure your handset for a variety of customized settings and functions, as

Chapter 1: Introduction7 System OverviewThe CG 2400 system turns your computer into a multi-featured phone system. Not only does it answer and route i

CG 2400 User Guide178178NOTE: All handsetcustomization isspecific to thathandset, regardless ofwhich user is assigned.Some handset information and set

Chapter 8: Handset Customization 179 Adjusting the Volume LevelsSeven volume levels (0-6) can be set for the handset ring. You can set a different vol

CG 2400 User Guide180180Repeat this process until all call types are set to the preferred melodies.Changing the Key ClickKey click is the sound you he

Chapter 8: Handset Customization 181 NOTE: Turning off thesound does not effectkey click.When sounds are turned off, you can still place and receive c

CG 2400 User Guide182182NOTE: Turning thismessage notificationfeature on or off doesnot affect the othermethods of messagenotification.To set the indi

Chapter 8: Handset Customization 183 Changing the Language for the Handset MenusThe default handset menu language is English, but two other language o

CG 2400 User Guide184184To turn off long tones during a call:1. Press to access the handset menu. 2. Select DialMode >DTMF-Short and press .Addi

Chapter 8: Handset Customization 185 To use the headset:1. Connect the headset to your handset by plugging it into the jack on the right side of the h

CG 2400 User Guide186186Using the Handset as a Baby MonitorWith two handsets, you can use your CG 2400 system as a baby monitor.Listening handsetThis

Chapter 8: Handset Customization 187 To change the speaker extension number, press to clear the old number, then type the new number.3. Press to con

ii iiCG 2400 User Guide for the Cygnion Professional Cordless Phone SystemPart Number EN/LZTU 104 07 P2© 1999, 2000 by Cygnion Corporation. All rights

CG 2400 User Guide8Key FeaturesAdvanced Telephony• CyberGenie answers calls and, using caller interaction, determines where to route the call (to whic

CG 2400 User Guide188188NOTE: Only one directcall number can bestored at a time. Whenthis feature is on, noother outgoing calls canbe made, though cal

Chapter 8: Handset Customization 189 You can also turn off call forwarding from the handset.To change your call forwarding destination:1. Press on t

CG 2400 User Guide190190NOTE: Locking thehandset keys does notaffect your ability toreceive calls.To turn the key lock on or off:1. Press to access

Chapter 8: Handset Customization 191 2. Select >Settings >Handset >PhoneLock >ChangePIN and press . EnterOldPIN will appear.3. Enter the

CG 2400 User Guide192192To change the handset PIN code:NOTE: The handsetPIN controls handsetaccess only. Thesystem also usespersonal PINs andsystem PI

Chapter 8: Handset Customization 193 Base Stations and Your HandsetYou can view or change base station information through the handset menu. Options i

CG 2400 User Guide194194NOTE: A base stationname change shows uponly on the handset inwhich it is entered. Itdoes not affect otherhandsets or theappli

Chapter 8: Handset Customization 195 3. A list of base stations will appear. Select the base station name to be edited, then press .4. Edit the name:

CG 2400 User Guide196196Subscribing a Handset to a Base StationNOTE: If using morethan one base station,give each a uniqueauthorization code toprevent

197 AppendicesTips for Using CyberGeniePC PerformanceThe CG 2400 system shares resources with other software on your PC. Applications that require lar

Chapter 1: Introduction9 • You can retrieve messages from a remote location.• Voice and email messages, along with fax header information, can be retr

CG 2400 User Guide198For example:Sample name How to enterStephaniePronounce a as aa StefaanieCelinePronounce i as e Ce-leneGretaDash breaks up syllabl

Appendices199 Speak normallyPronounce words clearly as you would during everyday conversation. Whispering or shouting makes it difficult for CyberGeni

CG 2400 User Guide2002. Say a phrase like: Check my new mail or I want to read my new messages or Play new mail.KeypadPress 7 1At the end of a mes

Appendices201 Pre-recorded MessagesNOTE: To record thegreetings, you willeither need to use yourhandset, or amicrophone attached toyour computer.Below

CG 2400 User Guide202Personal voicemail greetings (main and temporary)File names: vmgusr.wav and vmgtusr.wavNOTE: When yourecord your ownvoicemail gre

Appendices203 Creating Multiple Email Profiles in Microsoft Outlook NOTE: If you havemore than one emailaccount that shouldinterface with yourCyberGen

CG 2400 User Guide204Configuring Your MAPI Application CorrectlyOnce you have installed the CyberGenie@Work software, if an error message displays say

Appendices205 Information Services option to make the above changes, as otherwise the Wizard installs Exchange Server and MS Mail PostOffice, which th

CG 2400 User Guide206Entering Non-Numeric Symbols from the Handset KeypadYou can use the keypad to enter letters and symbols from the handset. This fe

Appendices207 TablesDA 202 Base Station Indicator Light StatusThe base station indicator light is located on the base station.IndicatorStateGreenBase

CG 2400 User Guide10System Security• User PINs (personal identification numbers) can provide controlled access to a user’s mailbox from both the hands

CG 2400 User Guide208Call Status TableFollowing is a table of possible states for an active call. These statuses are viewed from the Call Log window.

Appendices209 System RoutingA call has been automatically routed to handset or voicemail by system.RedirectA call is being redirected.ForwardA call is

CG 2400 User Guide210Reinstalling the SoftwareThere may be instances where you will want to uninstall the CyberGenie@Work software.You will also need

Appendices211 7. When the backup procedure is complete, click OK.8. When prompted whether you want to Remove Shared File? click No to All.9. The scree

CG 2400 User Guide212TroubleshootingThis section describes common situations that may come up during installation and operation.HardwareSituationDescr

Appendices213 SoftwareSituationDescriptionIncorrecton-hold musicis playedCause Incorrect configurationAction Verify the filename on the Configuration

CG 2400 User Guide214I cannot make a callby saying acaller’s nameCause Speech recognition disabled in Contacts.Action Make sure that contact entry has

Appendices215 Refer to the handset manual for additional information.I cannot subscribe anew handsetAction Make sure that the handset is first unsubsc

CG 2400 User Guide216Additional HelpIn addition to the printed documentation and the online help, your Cygnion CG 2400 System provides other levels of

Appendices217 3. Call the CyberGenie Support Center and register with one of our support representatives.Phone support:Hi, I have aquestion regarding…

Chapter 1: Introduction11 • It is illegal to have the handset turned on when in an aircraft.• Do not use the handset in the vicinity of refueling poin

CG 2400 User Guide218is one business day or less. Contact us at [email protected] support:help is just afax awayIf you have access to a fax mach

Appendices219 Record Your PINsRecord your PINs in the spaces below for safekeeping and easy reference:Systems:Base Station Name Authorization Code____

CG 2400 User Guide220

Index221 IndexHandset Menu Options>Activate 53>Alerts 54>AutoAnswer 55>AutoKeyLock 53>BabyPhone 53>BaseStation 55>CallName

Index222alerts on handset 54aliasesfor contacts 128for users 112analog phone, definition of 5application buttons 64application software 5areas o

Index223 changing destination 188call in progressmenu options on the handset 52what you see on the handset 50call log 8filtering and printing info

Index224handset menu language 183handset PIN 54handset PINs 191key click 180pronunciation of names in CyberGenie 197rejection message 155ringer

Index225 searching for 134setting default phone number 130setting up phonetically 197sorting 133speech recognition of 127using special characters

Index226Eeditingcontacts 130, 131contacts from Contact Wizard 79users 78, 110users from User Wizard 78electronic devices, using the system near

Index227 auto answer with headset in use 51, 55auto key lock 51baby monitor, using as 53, 186baby phone 51backlight on display 55base station a

CG 2400 User Guide12

Index228setting volume control 48settings 53signal strength 50sounds 178speech commands from handset 59storing recently dialed numbers 52storing

Index229 defined 6maximum number 10IPEI code 56, 191Kkey click, changing 180key sound on handset 54keylock 50, 189keypad 46commands from hand

Index230unified, defined 6user options 108Messaging Application Programming Interface 6Microsoft Outlook 9, 14, 34adding MAPI components 25conf

Index231 handset 54, 191recording 219resetting for handset 191user 38, 112placing calls 47, 160, 161, 174with phone book 175power failures,

Index232Call Progress window 117Dialing Properties 90Non-Business Hours 94screen panelsCall Details 116Contact Wizard 79Line Wizard 77System Cal

Index233 system tray 42, 61, 62system voicemail, changing the message 77Ttalk time 10technical support 216technology used for radio communicatio

Index234IPEI code 191most recent call 165virtual personal assistant 1, 5, 7voice recognition 112voice, changing CyberGenie’s 82voicemail 144gr

13 Chapter2InstallationSuccessful InstallationTo install the CG 2400 system successfully, you must follow the installation instructions precisely. You

CG 2400 User Guide14System RequirementsMinimumsoftwareMicrosoft Windows 98 (pre-installed)Minimumhardware233 MHz processor64 MB RAM60 MB free hard dis

Chapter 2: Installation15 System ComponentsThe complete CyberGenie CG 2400 system includes: Not shown:• Base station wall mount• Handset charger wall

CG 2400 User Guide16Preparing the DG 200 HandsetOne pre-subscribed handset is included with the system. Up to nine additional handsets can be subscrib

Chapter 2: Installation17 2. Plug the battery wire into the connector. The plug and connector are keyed to fit in one direction only, so if you have d

iiiPlease follow theinstallationinstructions for thisproductDo not attach the base station to your PC until you are instructed to do so during the sof

CG 2400 User Guide18To assemble the handset charger: 1. Insert the power supply plug into the socket on the back center of the charger.2. Align the bo

Chapter 2: Installation19 Maintaining Battery ChargeWhen not in use, leave the handset in the charger to keep it charged.When the batteries are fully

CG 2400 User Guide20• Although CyberGenie’s radio system is capable of transmitting through most common line-of-site obstructions (walls, floors, part

Chapter 2: Installation21 Assembling the Base StationYou have two mounting options: desk mount or wall mount. Before beginning assembly, decide which

CG 2400 User Guide22Wall mountIf using the wall mount, ensure that the power supply cord reaches from the base station to an outlet, that the USB cabl

Chapter 2: Installation23 NOTE: If you wantInternet access forLine 1 on your basestation, see “SettingGeneral Properties” onpage 91. If yourcomputer h

CG 2400 User Guide24NOTE: The call-by-name feature lets youask CyberGenie to dialnumbers from yourcontacts list if theyhave been activated forspeech r

Chapter 2: Installation25 email messages, you will need to install Microsoft Outlook.If Microsoft Outlookis installed butMAPI is notYou will be able t

CG 2400 User Guide26To add this component to Microsoft Outlook 98:1. Insert your Microsoft Outlook 98 CD into the CD-ROM drive. When the installation

Chapter 2: Installation27 4. Click Reconfigure Mail Support at the bottom of the window. The following screen will appear:5. Select Corporate or Workg

The Base StationivivSafety Informationa. Safety Standards conformance: UL 1950 Third Editionb. CSA C22.2 No. 950-95 Third EditionEMC Regulations:a. F

CG 2400 User Guide28Once the software is installed, the installation Configuration Wizard will automatically launch and guide you through the basic co

Chapter 2: Installation29 NOTE: If CyberGeniedetects more than oneoperating system onyour computer, it willprompt you to selectthe operating systemwit

CG 2400 User Guide305. Read this agreement. If you agree with the terms, click Yes. The Destination Folder screen will appear:6. Click Browse to selec

Chapter 2: Installation31 NOTE: You can changethe CyberGenie/Microsoft Outlookintegration propertiesat any time. See“Messaging Properties”on page 85.7

CG 2400 User Guide32NOTE: Your computermay need to berebooted after softwareinstallation. If thishappens, do notremove the CD.The Base Station Update

Chapter 2: Installation33 Finishing Software InstallationOnce the base station is successfully connected and powered, you can complete software instal

CG 2400 User Guide34A video will automatically launch that shows a brief overview of your new CyberGenie system. After the video plays, the installati

Chapter 2: Installation35 Defining External Phone LinesThe Phone Lines screen will appear:Make sure that the external phone line(s) are connected to t

CG 2400 User Guide36NOTE: You can changethe description or add asecond line descriptionat any time. (See“Adding and DeletingExternal Phone Lines”on pa

Chapter 2: Installation37 NOTE: You cansubscribe additionalhandsets at any time.(See “SubscribingAdditional Handsets” onpage 43.)To Subscribe addition

The Handsetv The Handset Indicator lightEarpieceVolume controlsYES / off-hookMenu / upHandset displayCyberGenie keyHeadset jackOn / off / NO / on-hook

CG 2400 User Guide38Defining UsersThe Create New User screen will appear:A user is anyone who has an assigned handset or who has a mailbox. The system

Chapter 2: Installation39 NOTE: If you forgetthe user PIN or lose it,you will need to deletethat user record, thenre-enter it.4. When finished, Click

CG 2400 User Guide40Choose one of the available handsets or select the Voice Mail Only option. (This option allows the user to receive voicemail witho

Chapter 2: Installation41 Completing Initial ConfigurationThe Configuration Complete screen, which provides a settings summary, will appear:To complet

CG 2400 User Guide42Product registration ensures that you receive support and notice of updates to the system. You cannot launch the program unless yo

Chapter 2: Installation43 Other Hardware Installation OptionsYou can expand your CG 2400 system by adding handsets. You can also configure a base stat

CG 2400 User Guide44

45 Chapter3The User InterfacesThe Three InterfacesAn interface is a way of interacting with a system. In the CG 2400 system, you have three basic user

CG 2400 User Guide46Handset User InterfaceThe handset keypad includes keys that perform specific functions. There are also menu options you can view a

Chapter 3: The User Interface47 To place a call using the keypad:1. Pre-dial the number using the handset keypad.2. Press to place the call.To place

The Base StationviviThe Base StationIndicator light statesGreenBase station is successfully connected to the PC and software is running.Green blinking

CG 2400 User Guide48Handset KeysPress to start a CyberGenie session.Press to answer a call or place a pre-dialed call.Press and hold to turn the phone

Chapter 3: The User Interface49 The Handset Indicator lightEarpieceVolume upYES / off-hookMenu / upHandset displayCyberGenie keyHeadset jackOn / off

CG 2400 User Guide50The Handset DisplayThe display consists of two text lines and a row of status icons.Display IconsShows signal strength. When you m

Chapter 3: The User Interface51 Using the Handset Display Menu>Retrieve>IntCall>PhoneBook>CallName>Status>Download>DeleteAll>S

CG 2400 User Guide52Handset Display Menu Option DescriptionsMenu Options for Connected Mode (Call in Progress)>RetrieveRetrieve a parked call while

Chapter 3: The User Interface53 >PhoneBook>CallNameAccess and dial a contact stored in the handset phonebook.>PhoneBook>StatusDisplay the

CG 2400 User Guide54>Settings>Handset>AlertsControl the sound type and volume for different types of handset alerts:>Settings>Handset&g

Chapter 3: The User Interface55 >Settings>Handset>DirectCallSet the handset to dial a specific number regardless of which key is pressed.>

CG 2400 User Guide56>Settings>BaseStation>DeleteUnsubscribe a handset from a base station.>Settings>BaseStation>SubscribeSubscribe a

Chapter 3: The User Interface57 Speech User InterfaceYou can use the speech interface during a CyberGenie session to place calls, control call functio

vii ContentsChapter 1: Introduction ... 1Welcome ...

CG 2400 User Guide58provides more detailed explanations and options. You can also press 0 at any time while working with CyberGenie to get help.Once y

Chapter 3: The User Interface59 Basic commands Call managementVOICE (SAY) KEYOPTION DESCRIPTIONCYBERGENIEACCESS THE CYBERGENIE SPEECH INTERFACE MENUS

CG 2400 User Guide60Unified mailmanagement Outgoing messagemanagement VOICE (SAY) KEYOPTION DESCRIPTIONREAD NEW MAIL 7 1 READ NEW MAILREAD SAVED MAIL

Chapter 3: The User Interface61 Graphical User InterfaceThe ServerThe CyberGenie@Work server is the background program that runs CyberGenie@Work. It a

CG 2400 User Guide62Handset SubscriptionOpens the CyberGenie online help procedures for handset subscription.AboutDisplays the version number of your

Chapter 3: The User Interface63 2. From this menu, click CyberGenie Console to open the console.To close the console:Click in the upper-right corner

CG 2400 User Guide64Miniaturizing the Console WindowYou can “miniaturize” the console window. This lets you view some call activity without obscuring

Chapter 3: The User Interface65 menu bar icon, a brief description of the menu option will open. Console buttonsConsole buttons are on the bottom wind

CG 2400 User Guide66Line indicatorsThe line indicators on the right side of the window border show phone line status:GreenIndicates a line is availabl

Chapter 3: The User Interface67 Wizards WindowFor complete procedures on using the Wizards window, see “The Wizards Window” on page 75.Click the graph

ContentsviiiStarting Software Installation ... 27Connecting the Base Station ...

CG 2400 User Guide68Call Progress WindowFor complete procedures on using the Call Progress window, see “The Call Progress Window” starting on page 115

Chapter 3: The User Interface69 Contacts WindowFor complete procedures on using the Contacts window, see “The Contacts Window” starting on page 126.Yo

CG 2400 User Guide70Configuration WindowFor complete procedures on using the Configuration window, see “The Configuration Window” starting on page 79.

Chapter 3: The User Interface71 Call Log WindowFor complete procedures on using the Call Log window, see “The Call Log Window” starting on page 135.Th

CG 2400 User Guide72Voicemail WindowFor complete procedures on using the Voicemail window, see “The Voicemail Window”starting on page 140.Click to pla

Chapter 3: The User Interface73 Online HelpTo access online help, click on the application menu, or access it through the CyberGenie@Work rollup men

CG 2400 User Guide74

75 Chapter4Full System ConfigurationOnce your CG 2400 system is installed, you can configure it (set it up) more fully to fit your specific needs. You

CG 2400 User Guide7676NOTE: All changesmade with theCyberGenie wizards canalso be made throughthe Configurationwindow. (See “TheConfiguration Window”s

Chapter 4: Full System Configuration77 Line WizardThe Line Wizard guides you through how to:Change incoming call routing for either line The wizard d

Contentsix The Configuration Window ... 79CyberGenie System Setup ...

CG 2400 User Guide7878User WizardThe User Wizard guides you through how to keep your user information up to date, and how to assign a handset to a use

Chapter 4: Full System Configuration79 Contact WizardThe Contact Wizard guides you through how to add, change and delete contact information. With thi

CG 2400 User Guide8080The Configuration window will appear:The configuration options display in the window’s left panel—the resources panel. They are:

Chapter 4: Full System Configuration81 Base Station InformationThe base station authorization code is used to subscribe a new handset to the system. N

CG 2400 User Guide8282Overall Call SettingsCall setting include:CyberGenie’s voice CyberGenie uses a synthesized human voice to assist callers and int

Chapter 4: Full System Configuration83 NOTE: If you want nomusic or sound whilethe caller is on hold,select the silent.wavfile in the defaultdirectory

CG 2400 User Guide8484To configure the call log:NOTE: For moreinformation, see “TheCall Log Window” onpage 135.1. Access the Configuration window if n

Chapter 4: Full System Configuration85 Messaging PropertiesDuring installation, you can select whether you want to integrate CyberGenie with Microsoft

CG 2400 User Guide8686Click this button. A dialog box will open:2. Click Yes to have CyberGenie manage its own voicemail and contacts. CyberGenie will

Chapter 4: Full System Configuration87 Voicemail Settings for System InboxThe system voicemail greeting is what a caller hears when the call is routed